Terms and Conditions

Imagine Estate is the exclusive copyright holder of the image.

Full image rights are not sold or granted, clients only receive licenses.

Licensing may be obtained for various applications of images, please refer to Photo Rights and Usage.

Photo Rights and Usage:

The original agent/client who paid for the services has permission to use the visual content on any electronic or printed form of advertisement only for the promotion of that specific property/project.

The licensing agreement is valid only for the duration the home/property/project is listed for sale and cannot be reused without specific written permission from Imagine Estate.

Imagine Estate must be made aware, credited, and compensated for any printed or digital publication/use where photos are not being used for the direct marketing of the sale of the property /project.

Agents/clients may not sell, transfer, or gift any images for any reason to any third party, especially to another agent who takes over an expired, withdrawn, or canceled listing. These third parties also include sellers, builders, staggers, and any other contractors associated with the property or agent. Image licenses are non-transferable.

Imagine Estate reserves the right to re-license the photos.

Failure to pay for the images will result in a copyright infringement/violation.

Imagine Estate will request to remove the image from any electronic or printed form of advertisement within 24 hours.

Failure to stop using them will result in legal action.

Once photos have been delivered, the agent and/or homeowner may not make any digital alterations or editing.

If there is an issue or concern with editing or photos please contact Imagine Estate.

Alterations will be seen as a violation of copyright.

Expectations of Agent/Owner:

Agents and homeowners are expected to have the property cleaned and staged prior to the photo shoot.

If the property is not ready to be photographed please reschedule 24 hours prior to the shoot.

Cancellation and Rescheduling Policy:

By scheduling our services you affirm that the property is ready for those services to take place.

Extra fee will apply when we must return to a property if (but is not limited to): property not ready, staging incomplete, construction, agent/owner not home,etc.

This does include partial photo shoots where the exterior may not be ready or certain rooms are incomplete and we are required to return.

A minimum reshoot fee of €25 will be charged but it may vary according to distance travelled, parking fees (when applicable) and other economic losses.

Weather Policy:

We photograph in all weather except for outside photography when raining. If rain is present the client will be given the option to reschedule at no additional charge. However, the weather should be evaluated several days prior to the shoot to prevent any rescheduling. The weather policy does not cover rescheduling or canceling under 24 hours due to cloudy weather or lack of sun (rain must be present in order for the fee to be waived).

Quality Guarantee:

Imagine Estate will make every effort to ensure the final results are of high quality and represent the property in the best way.

Sometimes however, an agent/homeowner/client may feel these images do not meet those expectations.

In this case, Imagine Estate will work closely with the agent/homeowner/client to correct the issue and photos.

A reasonable amount of re-editing will be performed at no additional cost.

If a return trip is requested due to issues in the photos regarding decluttering, additional photos not specifically requested prior to shoot, or other aspects that are not directly the responsibility of Imagine Estate there will be a charge.

A minimum reshoot fee of €25 will be charged to the agent/client, unless it is the direct responsibility of the photographer.

Extra fees may vary according to distance travelled, parking fees (when applicable) and other economic losses.

Quality can be subjective, please carefully review our portfolio as there will be no refunds issued to clients who are not happy with the "style" of photography. “Style” refers to image angles, color, and any other visual aspect of the photo.

Delivery of service:

For most standard real estate shoots, Imagine Estate guarantees a 48 hour or less turn around time before delivering the complete visual content (Photos, Matterport, Video, 360, Floorplan, drone, etc…)

Imagine Estate will also maintain a photo backup and provide access to the final images for up to 90 days after the photos are delivered to the client via download link. After 90 days, Imagine Estate cannot guarantee the photos will be available.

Travel Surcharge:

Properties outside of Amsterdam are subject to a minimum travel fee of €25 depending on distance.

A larger travel surcharge will be assessed for properties significantly out of range.

Right to Refuse:

Imagine Estate reserves the right in its sole discretion to refuse service at any time for any reason.

At any time, Imagine Estate can terminate the relationship with a client for overdue invoices, poor communication, or unreasonable requests.

Payment:

Payment is expected within 30 days after delivery of the invoice.

Failure to pay an invoice past due of 30 days or more will result in legal action.

Timely payment is expected as Imagine Estate does not require payment prior to a shoot.

By visiting or using any website owned by Imagine Estate or by hiring our services, you are agreeing to be bound by these terms and conditions.

You are also acknowledging that such agreement constitutes a binding contract between you and Imagine Estate.